OPTIMISING BUILDING SERVICE PERFORMANCE FOR LOCAL GOVERNMENT THROUGH STRATEGIC MAINTENANCE MANAGEMENT: A FACTOR ANALYSIS PERSPECTIVE

Abstract

Malaysian local governments manage public infrastructure and assets, which affect inhabitants' quality of life. Even with large government spending, maintenance management issues like mismanagement, inefficiency, and inconsistent tactics persist. Due to problems, building performance, user pleasure, and sustainability suffer. Malaysian local governments struggle to execute strategic maintenance management, which is essential for effective and sustainable operations. The study identifies the parameters that affect SMM in local government maintenance departments' building defect management and examines how these aspects affect service performance. A web-based questionnaire was sent to 155 local government building maintenance managers, yielding 102 valid responses. SPSS Statistics, Version 28, analyses data for reliability and validity. The findings show that this research's conceptual framework includes four independent variables: strategy analysis, formulation, implementation, and evaluation.